Privacy Policy

🔐 Privacy Policy

Effective Date: 25 June 2025

This Privacy Policy explains how EPISENT Home & Kitchen (“we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from www.episentonline.com (“Site”). We are committed to safeguarding your privacy and ensuring transparency under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

EPISENT Home & Kitchen is a UK-registered eCommerce business specialising in high-quality home and kitchen products. This website is owned and operated by our company. For privacy-related concerns, contact us at info@episentonline.com

2. What Data We Collect

We may collect and process the following categories of personal data:

a) Personal Identifiers

• Full name

• Billing and shipping address

• Phone number

• Email address

b) Order & Payment Data

• Order history

• Payment details (processed via secure third-party platforms like Shopify, PayPal – we do not store card details)

c) Device & Technical Data

• IP address

• Browser and operating system

• Pages viewed and time spent on the site

d) Communication Data

• Customer support interactions (via email/chat)

• Product reviews and survey responses

e) Location & Social Data

• Location data (if enabled)

• Social media identifiers (if connected through Facebook/Google sign-ins)

We only collect the data necessary to provide, improve, and secure our services.

3. How We Use Your Data

We process your personal data for the following lawful purposes:

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You may withdraw consent at any time without affecting the lawfulness of prior use.

4. Sharing Your Information

We never sell your data. We may share limited personal data with trusted third parties for the following reasons:

• Delivery Providers: To ensure accurate and timely shipping

• Payment Gateways: Secure transaction processing via platforms like PayPal, Stripe, Shopify Payments

• IT & Cloud Hosting: For hosting, backups, and website functionality

• Analytics Partners: Such as Microsoft Clarity, used for improving our website experience

• Regulatory or Law Enforcement Authorities: If legally required

All service providers are vetted and bound by data protection contracts.

5. Cookies & Tracking Tools

We use cookies, tags, and pixels to:

• Maintain session continuity

• Track website usage patterns (via Microsoft Clarity & Google Analytics)

• Provide personalised content and advertising (where consent is given)

You can manage or delete cookies via your browser settings at any time. See our separate Cookie Policy for full details.

6. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfil the purposes outlined above

• Meet our legal and regulatory obligations

• Handle disputes and enforce agreements

Order-related data is generally retained for 6 years for accounting purposes.

7. Data Security

We take data security very seriously. Your information is protected using:

• Secure Socket Layer (SSL) encryption

• Secure servers and firewalls

• Access control and restricted employee permissions

• Regular backups and security audits

• Staff privacy and security training

In case of a breach, we will notify you and authorities as required by law.

8. Your Rights (UK GDPR)

As a UK-based customer, you have the following rights regarding your personal data:

• Access – Request a copy of the personal data we hold about you

• Correction – Update incomplete or inaccurate information

• Erasure – Request deletion of your data where applicable

• Restrict Processing – Limit how your data is used

• Portability – Request your data in a machine-readable format

• Object – Opt out of processing for direct marketing or profiling

• Withdraw Consent – At any time for optional data use

• Lodge a Complaint – With the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at info@episentonline.com.

9. Third-Party Services

When using certain features (e.g., checkout, chat), your data may be shared with third parties operating on our behalf. We recommend reviewing their privacy policies (e.g., PayPal, Shopify, Microsoft Clarity) for transparency.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal/regulatory compliance. Updates will be posted on this page with a revised effective date.

11. Contact Us

For any privacy-related questions, concerns, or to exercise your rights, contact:

📧 Email: info@episentonline.com

🌐 Website: www.episentonline.com