Refund policy
At EPISENT Home & Kitchen, we aim to ensure you're completely satisfied with your purchase. If you're not fully happy with your order, you may be eligible for a return or refund under the conditions outlined below.
🗓️ 20-Day Return Window
Eligibility:
You can request a return within 20 days from the delivery date.
Conditions for Return:
To qualify for a return:
• Items must be unused
• In their original condition
• Returned in original packaging
We do not accept returns after 20 days. Items received used, damaged, or not in original condition will not be refunded.
💳 Refund Policy
• Refunds are issued to your original payment method
• Once your return is received and inspected, please allow up to 5 business days for the refund to be processed
• No refund will be issued for:
◦ Products returned after 20 days
◦ Products that are used or not in resaleable condition
◦ Items returned without prior authorization.
📦 Return Process
To start a return, please contact our support team at:
Include:
• Your order number
• The reason for return
• A photo of the item (especially if damaged or incorrect)
Our team will review your request and provide instructions on how to proceed.